The Happy Tenant Company reacts to calls for a “fairer property management system”
Today, ministers outlined plans to protect leaseholders and tenants in England from unfair costs in the property management system.
Communities Secretary, Sajid Javid, will launch a six-week “call for evidence” to establish whether a regulatory overhaul of the sector is needed.
They say they want to clamp down on a “small minority of rogue agents” operating property management services who force consumers to pay over-inflated charges and will consider changing the law so all letting and management agents must be qualified and regulated to practise.
In response to today’s announcement, Adam Joseph, CEO of The Happy Tenant Company comments: “Enforcing transparency is the best way to give landlords, renters and leaseholders greater confidence that their managing agent is acting professionally and ethically. Whilst it may only be the minority of unscrupulous agents that load invoices with excessive charges for menial tasks, it tarnishes the reputation of the whole sector and must be stopped.
Landlords and tenants should be able to see invoices from contractors and, in most cases, be given the option of 2-3 quotes to choose from before the work is carried out, particularly on more expensive maintenance works, such as boiler installations. Proptech software has made the sharing of maintenance works and associated costs really easy to facilitate, and any reputable managing agent should be happy to disclose all costs.”